Support
We read every email within one business day. Most things can be fixed right from your dashboard — here's how.
Open the app and check the household — if there's no driver claim photo from last night, that pickup was missed. Reply to the in-app status with what you saw and we'll route to a backup driver and follow up the same day.
Email landon@curbherotrash.comFrom the customer dashboard → Subscription → Manage. Stripe lets you pause monthly billing — service stops with the same click.
Open dashboardSame place: Subscription → Manage → Cancel. We don't lock you into contracts. Cancellation stops the next renewal — the rest of the current cycle remains active.
Open dashboardEdit the home from your dashboard. Update the placement notes (and the pickup photo if you want a visual). Drivers see the change immediately for the next pickup.
Open dashboardOpen the driver app → Earnings tab → Start Stripe Connect. You'll land back in Stripe to complete any missing identity verification. Once approved, cash-out lights up.
Open driver appEmail us with your account email and the pickup date in question. We refund missed pickups that we couldn't resolve same-day.
Email landon@curbherotrash.comGet in touch
If your situation isn’t covered above, send us a note. Include your account email and the home address so we can pull up the right pickup history.
Response time
< 1 business day
Pickup-day issues are routed faster — usually within the hour during pickup windows (6 PM–8 PM PT).
Our FAQ covers the most common questions about service, billing, drivers, and coverage.
Read the FAQ →